Frequently Asked Questions
Everything you need to know about your 35mm gear and orders.
What is the typical shipping time for cameras and lenses?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for urgent gear needs.
Do you offer warranties on refurbished electronics?
Yes, all refurbished items undergo a rigorous 50-point inspection and include a 12-month 35mm limited warranty against hardware defects.
What is your return policy for opened equipment?
You can return equipment within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee if not in original condition.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's tracking portal.
Do you provide technical support for camera setup?
Absolutely. Our expert team is available via live chat and email to help you with initial configuration, firmware updates, and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and financing options through Affirm for high-value equipment purchases.