Returns & Exchanges
At 35mm, we want to ensure your creative vision is never compromised by faulty equipment, which is why we offer a 30-day return window on all electronic gear. Items must be returned in their original packaging with all included accessories to qualify for a full refund or exchange.
Initiate Your Request
Log into your 35mm account and select the order you wish to return to generate a unique Return Merchandise Authorization (RMA) number.
Pack Your Gear
Carefully place the item in its original box, ensuring all cables, manuals, and batteries are included to avoid restocking fees.
Ship to Our Lab
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location for secure transport.
Inspection and Refund
Once our technicians verify the hardware's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing